Refund Policy
Returns
At this time, due to the custom nature of our product, we do not accept returns. If the product you have received does not meet your expectations, please review our refund policy below.
If your product meets our refund policy, please feel free to keep, recycle or discard your product after we have fulfilled your refund or replacement.
We reserve the right to limit or decline refund requests.
Refunds (if applicable)
Our refund policy lasts 30 days from the date of order and only applies to manufacturing or delivery issues.
Manufacturing Issues
Manufacturing issues include, but are not limited to, damage to products that threaten the structural integrity of product or missing customization options. This does not include color issues as the customer is responsible for ensuring the correct color file is uploaded and understanding how colors will print on corrugated boxes. This also does not include minor streaks, small tears, crushed box edges or other minor dents during transportation.
If 30 days have passed since your purchase, we are not able to offer you a refund. To be eligible for a refund review, please send us a photo of your affected item(s). Each item for which you are requesting a refund must be photographed for our records. We will review your order details and reply to your email with our decision on a refund. We reserve the right to deny or limit refund requests.
Shipping Issues
Shipping issues include a missing package or damage to the product during transportation. If your tracking number has not yet updated and is still pending, please allow 3-5 business days for your tracking number to update before reaching out.
In order to be eligible for a refund review for a missing package, please take the following steps:
- Check that your shipping address is correct
- Check around your home or with neighbors
- Check for a notice of attempted delivery
- Contact the carrier
- Check and confirm that it has been 30 days since receiving your tracking number
Tried these steps? Please reach out to hello@brandablebox.com with your order and shipping details and we'll review your order. We will then file a claim with our shipping partner for your order. We will not be able to provide a refund until your claim has been processed and approved by our shipping partner. We will only be able to process your refund in the amount that our shipping partner has approved for the claim. If your claim is denied, we will not be able to issue a refund.
In order to be eligible for a refund review for items damaged during the shipping process, please send us a photo of all damaged items in your order.
We will review your order details and file a claim with our shipping partner. We will not be able to provide a refund until your claim has been processed and approved by our shipping partner. If your claim is denied, we will not be able to issue a refund.
Please Note: Claims take an average of 5-7 business days for our shipping partner to process. It can take up to 30 business days for us to receive an approved claim and refund amount from our shipping partner. We will only be able to process your refund in the amount that our shipping partner has approved for the claim. If your claim is denied, we will not be able to issue a refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 5-7 business days, depending on your bank.
Late or Missing Refunds (If Applicable)
If you've completed the above steps and received approval from us, but you have yet to see your refund, please check your bank account before contacting us. Refund processing times vary from bank to bank.
If you’ve followed these steps and still have not received your refund, please contact us at hello@brandablebox.com.
Sale Items (if applicable)
Unfortunately sale items cannot be refunded. Only regular priced items may be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the gift.
We are only able to issue refunds to the original method of payment. If you received a gift purchased by someone, but would like a refund, the refund will be applied to the gift-giver's method of payment.